The product images shown on our website's configurator are displayed as close to the actual product as possible.

However, there may still be differences in color, size, texture and other minor details on the actual product depending on your monitor settings and limits of the virtual configurator. Please note.

To prevent troubles and unnecessary confusions, we do not support changes in any order information including contact number, email and shipping address etc. after order completion.

Please carefully check if your provided information is correct before completing an order.

No. We do not accept order cancellations after the order is confirmed under any circumstances.

If you receive a defective product, we will replace a new one for you, but the order is not cancelled and no refunds will be accepted.

Yes, if the product you received is different from what you ordered ; or if there is a problem with the product before it is "used" or "opened".

In either case, please contact us via email within 30 days of receiving the product.

We will provide a return address for you to send back the unused product.

In this case, we will bear the return shipping fee.

We will check the condition of the product, and if we find any mistakes or defects, we will exchange the product.

Please note that even if the product is defective, we may refuse to exchange it if it cannot be judged as an "unused product"or "unopened product" according to our standards.

We do not refund.

If there is a problem with your order, please contact us via email to arrange for a return and exchange.

Generally, it is around $3-6 USD if your shipping address is in Hong Kong or Taiwan, and around $14 USD for other worldwide places.

However, the actual shipping cost may vary from the above estimation. Please check with the courier after you have placed the order.

Normally, all customised products need 11-19 business days to be shipped out.

If you have selected the Express Delivery add on, it can be shortened to 5 business days.

Non-customised products need 5-9 business days to be shipped out.

Yes, we ship to all places worldwide.

An order confirmation email will be sent to you after order completion.

Please follow the instructions on that email to check your order's delivery status.